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Support Services

We have a strong focus on being able to help our customers when things are on fire. We know how important it is to be able to get help in emergency situations.

That's why we have support specialists ready by the phones all day without breaks - even during holidays, where we make sure that support is always staffed.

IT Support

Our team consists of a good mix of IT supporters, data technicians, computer scientists and server specialists. If you need technical support regarding setting up DSM and Microsoft Dynamics Business Central, Microsoft 365 products, Windows platforms, user administration, setting up scanners or general technical challenges related to your colleagues' workplaces, you can contact our IT support team.

Our IT support team is ready on phone +45 8711 0000 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. When a support case is created via e-mail, a support agent will handle it as soon as an employee is available. If the telephone is used, it must be expected that there may be a queue, as several people often call at the same time.

We have no response time guarantee because we do not know the scope or complexity, but 95% of the support tasks are started within 30 minutes. We always aim to help as soon as possible.

 

DSM Support

JMA attaches great importance to our DSM supporters having a good insight into the customers' business. Therefore, we often recruit employees who have worked in the industry for several years and who have the machine trade industry "under their skin". We know something about your entire installation - that gives you peace of mind.

dsm support

We are ready on the phone support to answer questions about our systems, which can also be reported via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. When a support case is created via e-mail, the support employees deal with it as soon as a employee is available. If the telephone is used, it must be expected that there may be a queue, as several people often call at the same time.

We have no response time guarantee because we do not know the scope or complexity, but 95% of the support tasks are started within 30 minutes. We always aim to help as soon as possible.

When support is contacted, the time spent will automatically be deducted from the customer's support time bank.

NOTE

Support does not include instruction of personnel that has the nature of training.

In the support function, no personnel resources have been allocated to carry out long-term conversations that have the nature of consultant assistance or training of personnel in operating the systems.

JMA's support staff is entitled to hand over/tilt the case to consultant assistance if the inquiry is not characterized as a support case.

SUPPORT LIFE CYCLE

JMA provides support in connection with the current version of the DSM system and in some cases previous versions of the DSM system, provided that the end user has a valid update agreement with JMA.