Warranty and claims portal

Creation of warranty cases

Forget paperwork and hassle! With our warranty portal, you can easily create and submit warranty cases online. Simply fill in the relevant information and our intuitive system will guide you through the process. You can quickly and easily register all necessary information about the product and the customer, which saves you time and trouble.

Carry out service recalls on sold machines

Avoid problems before they happen! Our warranty portal allows you to carry out service recalls on sold machines. You can identify potential problems and take proactive steps to avoid major problems in the future. Our system helps you to plan and organize service work efficiently so that you can maintain high customer satisfaction.

Communicate with customers through help desk solution

Effective communication is key! With our warranty portal, you can easily and directly communicate with your customers through our built-in help desk solution. You can answer questions, provide updates on warranty cases and provide support in an efficient and professional manner. This helps build trust and strengthen your customer relationships.

Follow the status of warranty cases

Stay updated in real time! With our warranty portal, you can easily follow the status of all your warranty cases. Regardless of whether they are being processed, waiting for spare parts or have been completed, you always have a clear overview of how far the process is and what is happening with each individual case.

Detailed information about the machine and ownership

Understand your products better! Our warranty portal allows you to view detailed information about each machine and its ownership. You get access to specifications, date of purchase, warranty period and other relevant information to help you provide the best possible service to your customers.

Manage rights for each individual user

Keep track of access! Our warranty portal allows you to manage rights for each individual user. You can assign different levels of access to employees, technicians and customers based on their role and responsibilities. This ensures that only the appropriate people have access to sensitive information and functions.