Skip to main content

Help Desk Integration

Streamline customer support and sales management with Freescout.

Automate Workflows and Improve Efficiency

Providing excellent customer service starts with having the right tools in place. With Freescout Help Desk, you can manage and track customer enquiries directly from your inbox, ensuring that every request is handled efficiently. Fully integrated with your email platform, it helps you improve response times, enhance team collaboration, and streamline your support process.

Freescout makes ticket management simple, allowing you to create and assign tasks, prioritise urgent issues, and track progress in real time. Its automation features reduce repetitive tasks, enabling your team to focus on delivering high-quality customer service. With predefined rules and templates, you can ensure consistent responses while minimising manual work.

Gain Insights and Stay in Control

Beyond ticket handling, Freescout provides comprehensive reporting and analytics, giving you valuable insights into customer trends, support team performance, and areas for improvement. By identifying recurring issues and tracking resolution times, you can refine your service strategy and optimise workflows.

A Fully Managed Solution for Machine Dealers

 At JMA, we take care of the setup, operation, and ongoing maintenance, ensuring a smooth and hassle-free experience. With a fully managed solution, you can concentrate on growing your business while we handle the technical details. 

Want to hear more about DSM?

Fill in the form below or contact us at sales@jmaThis email address is being protected from spambots. You need JavaScript enabled to view it.– we’ll respond as soon as possible.

If you'd like to see how DSM works in practice, we're happy to offer a demo – led by our CEO & Sales Manager, Johnny Krogh.