Self-service customer portal

Rights-managed customer portal

The customer portal provides your customers with detailed information about orders and invoices. They can easily and conveniently access the necessary information without having to contact your company directly. With our web-based self-service solution, your customers can also create return orders themselves, which gives them flexibility and ensures that the return handling process is fast and efficient. This means that your business is available to your customers anytime and anywhere.

One of the advantages of JMA's customer portal is that it is a rights-controlled solution. This means that you have full control over which functions the individual customer contact has access to. You can customize the portal exactly according to your customers' needs and ensure that they only see the relevant information and features.

You can manage the following functions in the customer portal:

• Access to machine orders: Allow your customers to view and manage their machine orders directly through the customer portal.
• Access to regular product orders: Let your customers easily follow and manage their product orders via the customer portal.
• Access to invoices: Enable your customers to access and download invoices from the customer portal.
• Access to machine invoices: Allow your customers to view and manage invoices related to machine orders.
• Access to return orders: Give your customers the opportunity to view and manage return orders via the customer portal.
• Access to creating return orders: Let your customers create return orders themselves and further streamline the process.

You can customize the design yourself

In addition to offering these practical features, our customer portal also gives you full freedom to customize the design. You can choose colors and add your own logo so that the portal reflects your corporate identity and creates a recognizable user experience for your customers.