Dynamics 365 Business Central
DSM Dealer Service Management is built on top of Microsoft Dynamics 365 Business Central, which is Microsoft's answer to a complete business solution.
Business Central enables your company to connect people, processes and insights to make decisions faster. The system is equipped with embedded guidance, dashboards and is integrated with Microsoft 365 and Microsoft Teams.
Business Central gives you the opportunity to get better control of stock, to deliver products on time and to adapt to changing business models across purchasing, production and storage.
Together with DSM, Business Central is an business-specific and future-proof dealer management solution for machine dealers with customized digital solutions that provide benefits and financial growth.
Specifications
Adapt as your business grows
- Work from anywhere with all functions on desktop PC, tablet or mobile
- Eliminate organizational silos with one comprehensive solution that runs where you need it
- Scale as you grow with modern technologies such as machine learning, IoT and mixed reality
- Take control of your company data and protect it from unauthorized access
- Get the system in 25 languages, localization and code-free UI changes and extend the solution using Microsoft Power Apps, Power Automate and Power Virtual Agents
Financial insight and business insight
Deliver exceptional customer service
- Automatically register delivered items as service items and store the necessary details in one place so sales and service teams can respond quickly to inquiries
- Offer full replacement or simple repair with parts and labor costs in one service order. Increase loyalty by providing spare equipment to customers waiting for service
Work smarter and faster
- Access Business Intelligence when and where you need it, with real-time dashboards and KPIs for each user role
- Improve results and productivity with real-time system suggestions based on historical data to guide employees through workflows
- Link your business data with productivity tools such as Microsoft Outlook and Excel to improve customer and employee experiences
Speed up sales processes
- Track all customer interactions and get guidance on the best upsell, crosssell and renewal opportunities throughout the sales cycle
- Create flexible pricing and discount structures for individual customers and groups of customers
Optimize the supply chain
- Replenish inventory based on actuals, demand, and availability using built-in intelligence, sales forecasts, and forecast inventory to automatically create purchase orders
- Build better relationships with suppliers and convert the best offers into orders.
- Ensure compliance with internal and external policies with process management and approvals.