“It’s much less stressful heading out on a job now that I can access the machine’s history.

I can review previous work orders and see, for example, that the oil was changed last time. That means I don’t have to bring everything – I know what to expect.”

— Kim Appelby, Service Technician at Semler Agro

DSM Field Service Management

Real-time updates keep your whole team in sync.

Spreadsheets and call-backs to base are a thing of the past. Get the job done faster and easier – with field service apps built by field service experts, for the way you work.

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Laptop and mobile view of DSM Field Service Management interface displaying scheduling and work order tools.

Two Power Apps, One Connected Workflow

DSM Field Service Management includes two dedicated apps that simplify daily service operations:

DSM Service Planner – for supervisors
DSM Field Service – for technicians

DSM Service Planner - the supervisors tool

Stay in control – no more outdated spreadsheets.

DSM Service Planner lets supervisors manage the full service workflow – from planning to invoicing – with real-time updates and a clear overview of who’s doing what, where, and when.

Desktop interface of the DSM Field Service app, featuring planning overview.

Real time updates

You only need to update once, all changes sync instantly

Flexible views

Choose week, day or list view to suit your workflow

Quicker invoicing

Track work as it happens and invoice the moment it’s done

Custom checklists

Standardise tasks for warranty, service and claims.

Full integration

Sync service contracts, claims and invoicing directly in DSM

Smart scheduling

Plan visits, assign technicians, and track job progress in real time.

DSM Field Service - the technicians tool

Everything you need in one place – no need to call back to base.

Access machine history, stay updated in real time, and log your work as you go – with the DSM Field Service app, you’re always prepared.

Machine history

Access full service history, task updates and manuals on the go

Time & material tracking

Manual or start/stop logging, with material scan

Spare parts control

Check availability in real time – in the warehouse or a colleague’s van.

Documentation

Use voice-to-text, photos, and videos to document your work

Customer data

Look up customer details, contact them directly, and navigate to the job

Digital checklists

Complete jobs with digital checklists, every detail is logged and accessible