Kim Appelby, service technician at Semler Agro, scans a spare parts box with the JMA Field Service app on his mobile phone. He stands in an organised warehouse with shelves and numbered boxes.

DSM Field Service Management

Less paperwork. More time for service.

✔ Built for service workshops and machinery dealers

✔ Give technicians what they need — tasks, parts and history in one app

✔ Plan the day's work and track it in real time, directly from DSM

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"It's much less stressful going out on a job now I've got access to the machine's history.

I can see all previous job cards and when I last changed the oil. It means I don't need to take everything with me because I know what I'm walking into."

— Kim Appelby, Service Technician at Semler Agro

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Why do machinery dealers choose DSM Field Service Management?

DSM Field Service Management is developed specifically for machinery dealers and service workshops with your daily operations in focus.

The solution consists of two apps:

DSM Service Planner for the service manager
DSM Field Service for the field service technician

Screenshot of the DSM Field Service system on a laptop. The desktop view shows planning of service orders for technicians throughout the week.

DSM Service Planner

Overview for the service manager – and goodbye to paperwork

Manage the entire service process from planning to invoicing with real-time updates and complete oversight of who's doing what, where and when.

✔ Schedule technicians and track progress in real time

✔ Invoice faster – avoid bottlenecks and waiting

✔ Standardise checklists and save time across tasks

Real-time updates

Update once. All changes synchronise automatically across the entire team

Smart planning

Allocate technicians, track progress and avoid bottlenecks

Choose your view

Week, day or list view – you decide what works best

Invoice straight away

Track work and invoice the moment it’s done

Customise checklists

Adapt and standardise checklists for warranty, claims and service tasks

Everything in one place

Synchronise service agreements, claims and invoicing directly in DSM

DSM Field Service

Everything the technician needs in one place – always well prepared for the job

✔ View tasks, machine history and spare parts stock directly in the app

✔ Record time, materials and documentation – whilst working

✔ Complete tasks with digital checklists. Everything saves and synchronises in real time

DSM Field Service app on a smartphone. From the overview you can choose service orders, time sheet, service journal, item lookup and colleagues.

Check machine history

Access task updates, service history and manuals

Record time and materials

Log hours and scan materials – whilst working

Check spare parts stock

See stock status in real time – both in workshop and service van

Document the work

Save photos, video and voice-to-text directly as documentation

Complete checklists digitally

Carry out tasks with digital checklists. Everything saves automatically in DSM

View and use customer data

Look up customer information, contact the customer and get route guidance to the job

Field Service Management developed for machinery dealers

DSM Field Service Management is developed for companies that service machinery and need control over tasks, data and documentation.

The system is used by service managers, internal technicians and those working on-site with customers.

For example:

Machinery dealers and workshops
Industry and production
Truck and equipment hire

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Want to learn more about DSM Field Service Management?