Dealer Service Management (DSM)

Most Dealer Management Systems (DMS) are generic solutions. They are designed for multiple industries, but not tailored to machinery dealers.

That’s why we developed DSM – Dealer Service Management.

Dealer Service Management is not just another DMS – it’s an industry-specific solution built on Microsoft Dynamics 365 Business Central and developed for and by machinery dealers since 1990.

See what’s included

Get Sales, Service, Warehouse and Finance in one DMS.

One DMS – four integrated modules

CRM & Machinery Sales

Manage leads, quotes, and machine deals

Configure machines with detailed cost calculations
Track real-time sales data and performance
Customise and tailor your role centre

Service Management

Simplify task management and workflows

Automate service scheduling and tecnician assignments
Track warranties, agreements and service history
Log time and materials directly in the system

Warehouse Management

Keep accurate stock across locations

Automate stock replenishment with smart min/max levels
Track spare parts availability in real time
Prevent obsolete stock and reduce inventory costs

Financial Management

Gain full financial control with real-time insights

Monitor key figures, budgets, and cost tracking
Receive automated alerts for credit limits and pricing adjustments
Generate detailed reports with Power BI and JetReports

Download Product Sheet

“We chose DSM to get an overview and take control of everything — from stock and sales to customers and spare parts.

Now it’s easier to step in for each other and see what’s going on across the business.

It’s clear that people in the warehouse work differently than those in sales or admin — and the more people we are, the more structure we need.”

– Camilla Sahl Andreasen, Marketing Manager at Conmas

Conmas ApS supplies forklifts, lifts, pallet jacks, pallet stackers, and glass lifters. They chose to partner with JMA in 2023.

Curious to read more?

Dealer Service Management (DSM)

One DMS – four integrated modules

CRM & Machinery Sales

Service Management

Warehouse Management

Financial Management

Downloads

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