How Conmas gained control and efficiency with DSM

Conmas, a supplier in the contractor and construction industries, implemented DSM in November 2023 to enhance structure and control amid team expansion. This integration transformed their operations, improving efficiency and providing a much-needed overview.
“We chose DSM to gain an overview and better manage everything—from stock and sales to customers and spare parts. As our team grows, so does the need for more structure.”
– Camilla Sahl Andreasen, Marketing Manager at Conmas
A holistic overview for daily operations
With a team of 11-12 employees, Conmas found that as their organisation grew beyond a single salesperson and service fitter, the need for a comprehensive system became essential. Implementing DSM provided a holistic overview and efficient management across stock, sales, customer service, and spare parts. Camilla adds:
"Being able to look up machine details and equipment in the system is a huge benefit in our daily work – it saves us both time and effort."
Smooth start-up and support
Transitioning to a new system can be challenging, but Conmas experienced a positive shift. Camilla highlights the user-friendly nature of DSM and the practical support from JMA consultants:
“When you first see the new system, it may look overwhelming. But once you start using it, it is surprisingly simple. It’s been a lot of learning by doing, but JMA’s team on the sidelines has made it work really well."
Real-time training from JMA enabled the team to quickly adapt, fostering confidence as they adjusted to new internal routines.
Looking to the future
Viewing DSM as a long-term investment, Conmas plans to expand its use by integrating tools like WEBMACHINES and additional dealer portals. Camilla notes:
“I definitely get the impression that everyone has a positive attitude—they’re very open to change.”
A reliable partnership
JMA’s reliability was pivotal in the successful implementation. Camilla reflects:
"The most important part of the collaboration has been the system’s reliability. What was promised has been delivered, and DSM wasn’t oversold.”
Key takeaways for new DSM users
Camilla emphasises the importance of preparation:
- Gather detailed information
Share clear data with developers to ensure a smooth start. - Communicate clearly
Open collaboration between the team and JMA ensures expectations and processes are aligned.
About Conmas
Conmas is a supplier of forklifts, aerial work platforms, pallet trucks, and glass robots. They specialise in tailored solutions that meet customers' specific needs. With extensive experience in the contractor and construction industries, Conmas stays up-to-date with the latest technology to deliver reliable, safe, and efficient equipment.
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